VA
Vergel A
1 reviews | Active since Jun 2025
05 Nov 2025, 15:08
Poor/unheplful service
I have app**** for a credit card ,approved showing on my banking app unable to use until i receive card she contacted standbank which stated once approved i can use. Intried calling again to track delivery of card ,the app was so slow to allow the bank consult to verify me ,so they said will ask me questions to verify ,ideas asked last 4 digits of card i said card at home i will call me wife said no problem after i goy hold of my wife said no cant verify i must keep calling back with no help ,i need assistance as to when this card will be delivered .The card says enable on app trying to but not working apparently its stdbank new rule which means false advertising when states active same time
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Nov 2025, 15:10Dear Vergel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2025, 15:10
Official
Dear Vergel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Nov 2025, 15:48We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2025, 15:48
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***