Poor/Non existing service from Standard Bank Credit Life

Item: Standard Bank
Rating: 1
Author: Riaan M

It's already 32 days since my 1st e-mail to Standard Bank Credit Life Insurance regarding my retrenchment on 26 September. I spent hours on the phone as well as in the branch also without any success. Up till now I sent 6 e-mails to them regarding this urgent matter. They are quick to accept my payments on the insurance but not as quick to attend to my request.

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Replies (1)

Standard Bank's replyOfficial

03 Nov 2020, 11:19

Good day Riaan,

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

We apologize for the inconvenience and undue frustration, this has caused.

Kind regards
Complaints Resolution Centre

Standard Bank's reply03 Nov 2020, 11:19

Official

Good day Riaan,

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

We apologize for the inconvenience and undue frustration, this has caused.

Kind regards
Complaints Resolution Centre