POOR/NO customer service from Standard Bank

Standard Bank have swiped all card data linked to the old internet banking site. I did not register on the new site as I live in the UK and occasionally use my bank account to pay an account. As I live in the UK I am not able to go into a branch and have my pin re-set. I have sent per my conversation with Internet banking a copy of my ID, passport, scanned copy of my card [back and front] as well as 3 specimen signatures and to date I have not had any form of response from Standard Bank to acknowledge my request. I have also tried calling and I am either cut off or put to another department who says I have to be in the country to get a pin or I get cut off. All I want is for my internet banking to be re-set so that I can log in using my old details so that I can create a new log in for the new site so that I can access my account and pay a bill.