1 reviews | Active since May 2023
Poorly service
I am writing to express my deep dissatisfaction with the service I have received regarding my bank card. It has now been over two months since I was informed that my card had been ordered. To this day, I have not received it. What is even more frustrating is that my banking app continues to indicate that the card has been ordered, yet there has been no delivery or any meaningful communication to explain the delay. This level of service is unacceptable. Waiting for such an essential item for this long raises serious concerns about the efficiency and reliability of your customer service. As a customer, I expect timely delivery and clear communication, neither of which I have experienced. I request immediate clarification on the status of my card and a prompt resolution to this issue. If the card has been lost or delayed, I expect a replacement to be issued without further delay. Please treat this matter with urgency. Yours faithfully, Petro Mashamaite
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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