1 reviews | Active since May 2016
POOR/LACK of service STANDARD BANK!!!
I have had the worst experience in my life with the so called best bank in South Africa.
Long story short I was handed over to attorneys for a revolving loan, whereby a payment plan was structured and followed. Eventually when I was in the position to settle the remaining balance, I did so and got a letter from the attorneys that my account has been settled in full and account will be closed.
Fast forward a few months, app**** to buy a house, booom what pops up, the same account showing in arrears on my ITC.
Got in contact with bank and sent them everything, they indicated it will take 5 days to rectify and be removed. I have been sending non stop mails and phoning them when this 5 days passed and every time i get the same response, please be patient the matter will be resolved.
this is now holding back the process of me buying a house and they are just chilled and laid back.
**** POOR SERVICE
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for giving us an opportunity to address your concerns.
Please note that we have sent you an email confirming updates have been completed on the Credit Bureau's.
Kindly let us know should you need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for giving us an opportunity to address your concerns.
Please note that we have sent you an email confirming updates have been completed on the Credit Bureau's.
Kindly let us know should you need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
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