Poorest service

Most poorest bank service iv recieved in years. Every other bank seems to be running as normal only the standard bank que has had me standing in it for from 11 58am right uo until now which is 14:16 pm. They excuse is covid 19.also to think i havent even collected my first card and that i will be dealing with a bank that costs me half a day to collect a bank card is scary. Please do something about this everyone around me looks insanely upset and unhappy. Besides that for you to stand im a que with 40 people then to come in and sit on a couch which has seen more than 400 people to being surrounded by another 30 is a ticking time bomb. Assist people as quick as possible. And also this is my first hello peter review, iv never been a complaining customer toward any brand but this is pathetic and beyond me