Poorest service ever recived

I have been a client of standard bank for about 3 years and have not once received good service. My account was upgraded and service promised however if I don't follow up or call the banker then there is never anything done.<br> My account was then upgrade last year to private banking where I was made to believe that one receives preference service. Apparently it is bad preference.<br> <br> From day 1 my account was mismanaged with the updates not done, Limits zeroed. I had to keep calling the bank to update each thing when I needed to do banking. They then used incorrect information to pull a credit report on me and claimed I had account errors or judgements. I eventually was forwarded the document to note that none of the information was mine. They were so *********** to not read the details to see it was a wrong report pertaining to a different individual.<br> <br> To date I have made numerous complaints to the regional head. there a sorry email and apology and then all is forgotten again. It is now two months and they have not reallocated a financial person to me. More then 4 months that my credit card rates and interest charged incorrectly not dealt with.<br> <br> Pathetic service continues.