Poorest Service

I have a debit card with standard bank. I am staying in Gauteng Johannesburg. On the 26th of August, someone in Brits Northern Cape made a debit purchase of R3000 and the money came off my account whilst I have my card at home. How does that happen? I reported to the ***** department and they told me that since my pin was used there is nothing they can do. However. 30 minutes prior to the ********** act I had withdrawn R350 from a standard bank ATM using my card and pin. How can then someone be having the same card information in a different province? Standard bank didn't bother to call me and let me know the status of the ********** investigation, I had to call them and they told me there is nothing they can do. IS SOMEONE WITHIN THE BANK CREATING DUPLICATE CARDS AND TAKING MONEY FROM LOYAL CUSTOMERS. I WANT MY R3000. I think its clear to trace and recognize a ********** activity here. How can I use my card in Gauteng and then 30 minutes later someone in a different location uses the card to make a direct debit purchase at PEP Home Brits store.