Hellopeter
Share Your Experience
LM
Lungile M

1 reviews | Active since Feb 2019

23 Mar 2020, 12:12

Poorest Service!

I actually have no idea why my family and i been so loyal to this bank. I opened a ***** case for my grandmother in antiquary *** spoke to Nelly they said they will investigate till this day no feedback from them . They don't even bother to contact my grandmother. Very poor service from this bank! You call their investigations department you hold for 45 minutes or no response at all!

0
Replies (3)
Standard Bank
Standard Bank's reply23 Mar 2020, 16:28
Official
Dear Lungile

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

***

***



Standard Bank
Standard Bank's reply01 Apr 2020, 17:51
Official
Dear Lungile 

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards
 
Complaint Resolution Centre
***
*** (fax)
Standard Bank
Standard Bank's reply31 Jul 2020, 11:13
Official
Dear Lungile

This matter is closed.

Kind regards
 
Complaint Resolution Centre
**********
********** (fax)
***********