poorest service

I had app**** for a credit card telephonically, was assisted by Rebone. I submitted all the required documents via email and was told to wait a week for an SMS stating that the card is ready to be collected but that never happened. I called after the specified week to enquire but but everybody I spoke too was clueless on the status of the card. After three weeks of calling an enquiring I was told that its blocked I need to go to the branch to resubmit all the documents again. Today i got to the branch and was told that its frozen, only at level two. Why wasn't I told this earlier before wasting my time and energy. I am frustrated and very angry with the bank. They are useless!