1 reviews | Active since Jan 2019
Poorest of poorest service ever
To whom it may concern, and I hope you take note.
I phoned Stand Bank Home loans on the 22 of June 2021 at 11.37 am from my cell ( ***). Spoke to a consultant and asked if it was possible to change the date of my debit order. Mine goes off on the first of every month. I asked if I could move it too the 25th of July 2021 as I was having difficulty with my salary going in on time. I was advised that that would not be a problem moving my debit order date. I was also advised that I would be charged extra interest as I was moving the date. I agreed to these terms.
Well today Standard bank sends me a sms stating I am in arrears with my home loan. This was the debt care centre of Standard bank. I phoned them and explained but I can tell you these people are not interested in listening. And now I must phone them back on Thursday to find out what is happening. What the hell is that.
Not satisfied with this I phoned the Home loans department and asked to speak to the supervisor. I was on the line with the supervisor and the consultant at about 14:00 today. I phoned from number ( *** ) I explained what happened and what was told to me. They said again I am in arrears. I was advised that seeing that my debit order normally goes off on the first it could only be moved to the seventh and not the 25th as I was told and it was done. Just a joke that they stuffed that up as well. At this point I flipped my lid. How am I now responsible and in arrears because a consultant gave me the wrong information about what I requested. And I was informed today that this is going to affect my credit rating which is absolutely dam ludicrous. The supervisor and consultant found the call after I told them I know how things work. I was advised they would listen to the call and get back to me. I am still waiting.
What the hell is going on with Standard bank and the utter poorest if poorest service ever. I do not understand how the client is now in the wrong after being given wrong advice by the bank. I have been a client of Standard bank for so so many years and to be treated like this is disgusting. I tried making arrangements in order not to miss my payments and this is what I get. This is not the first issue in not so many months I have received from Standard bank.
I want this bull*#*# sorted out and fast, as I have said before if you don’t want my business there are other institutions that want my business and is willing to take me with all my debt. So make up your minds, a person can also take only so much as well. I at my breaking point with all the issues and are considering moving to someone else. This can not continue like this it’s so frustrating and utterly embarrassing to say the least.
Can someone get back to me regarding the contradicting issues between departments.
Wynand Van Zyl
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So I just got contacted by the Home loans department. They stated that they listened to the call and heard that I was not advised correctly. They have escalated the matter but the chances of them helping me is slim. I need to make a payment now or my account will show in arrears. How the hell does that work, you guys want to debit me twice in one month.
I am speechless with the responses I am getting from Standard bank. Can someone else besides a consultant phone me. Preferably someone that wants to listen and help if that is at all possible.
Do you want me to rather not pay you at all or make arrangements to pay at a later date within the same month as I would have been debited. But you want to debit me twice in one month for a stuff up your consultants made not me your consultants. Well now that is up too you now I suppose.
I am not happy at all with the nonsense going on here.
Wynand van Zyl
So I just got contacted by the Home loans department. They stated that they listened to the call and heard that I was not advised correctly. They have escalated the matter but the chances of them helping me is slim. I need to make a payment now or my account will show in arrears. How the hell does that work, you guys want to debit me twice in one month.
I am speechless with the responses I am getting from Standard bank. Can someone else besides a consultant phone me. Preferably someone that wants to listen and help if that is at all possible.
Do you want me to rather not pay you at all or make arrangements to pay at a later date within the same month as I would have been debited. But you want to debit me twice in one month for a stuff up your consultants made not me your consultants. Well now that is up too you now I suppose.
I am not happy at all with the nonsense going on here.
Wynand van Zyl
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