Poorest complaint resolution by a Bank

I posted below review two weeks ago about Standard Bank and they are yet to resolve my query. They have failed once again to make contact with me and have not shown any interest in rectifying this matter. I am extremely disappointed with their lack of response and the pathetic way in which they have dealt with me. "I called Standard Bank to apply for a further bond on 17.03.2016 (ref.# ***), they had problems with their system and consultant named Bongani had to call me back and give me another ***. Bongani advised me that I was provisonally approved for R160 000 and I emailed by payslip and i.d. copy. I followed up on 18.03.2016 and was told that I was declined by their system and that I should submit a credit report for arbitration. I emailed the report on the same day because I know have an excellent record and managed my accounts with Standard Bank very well; my credit score was 980 with Transunion. I received no feedback from arbitration until I visited Berry's Corner branch on 02.04.2016 when I found out my ref# had changed again to *** and was approved. My bond registration was going to take 6 weeks and so I app**** for an overdraft facility with Standard Bank but they declined me saying I have too many enquiries on my credit report. It is Standard Bank Home Loans who did so many enquiries on my report from one application I submitted. Why shouldn't I get credit that is within my affordability? Why is my case not looked into, why am I being treated as just a number?"