Poorest client service from the home loan dept

I have been approved for a home loan, 29 March 2021. All the documents was sent to the attorneys and signed. Now the attorneys are waiting for an instruction from the bank to proceed. The bank has been contacted numerous time, last week, we and the attorneys were informed that the bank have been experiencing IT problems. This is unacceptable and the consultants from the bank, all have a different story. This is really poor service form the bank. This morning the consultant just said he does not know how long it will take to fix the IT problems but he can see that the attorneys have been sending email for an instruction to proceed. it just seems as though the bank does not care how long the process will take, not considering the client at all.