1 reviews | Active since Jun 2015
POOREST BANK SERVICE EVER KNOWN TO MAN
I moved from CPT to JHB for work and opened a new banking account with Standard Bank Woodstock in CPT. I collected cheque card at Rivonia Village branch, Jhb. In the space of 3months. They have managed to:<br> - Not issue me with a withdrawal limit and I could not access my money for 3days because of circumstances.(pb holiday,etc).<br> - Failed to follow up on saving amounts.<br> - Failed to get back to me with regard to my formal complaints.<br> - Failed to log MY choice of debit order for repayment of my credit card which WILL NEGATIVELY AFFECT ME THIS MONTH.<br> - Failed to help me in a way that does not result in multiple visits back and forth to the branch in order to FIX THEIR INITIAL MISTAKES!<br> - Failed to take ownership for these unforgivable errors and blames their system.<br> - Inefficient with regard to extremely long waiting periods.<br> - Poorest service delivery in the NAME of service.<br> - Neglects to inform you of what you need to bring along apart from your ID (i.e. like your cellphone that initially they used to send you out of the bank for, when caught using it).<br> - Shows very little compassion to highly distressed and unhappy clients like myself, only one consultant was consistently nice to me.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
