Poorest bad service and ****mers

I am really disappointed and angry right now with standardbank.someone tried using an amount of R260000 into my account and I called ***** department to report the Matter and the ***** was not opened then I called again on Saturday my account still my case was not opened today my account is sitting on -R***.47 I called several times for assistance today I called ***** to get the feedback and I’m being told my ***** was never opened on the 14th of July 2023 I am so ****ed right and the borrowing part they are busy reminding me to go get the new card from the bank meanwhile they can’t resolve this matter all they think about is themselves with giving me this unsecured unsafe card card all I need right is to see this card being closed and I need a call back so they can tell me the amount that was available into my account were are they going to deposit it to me..so when you see standardbank run for your life before you find yourself sitting with -R3million into ur account and never been taken seriously nor ur matter being treated an emergency..I want this query to be resolved by end of business day today