WS
Wardah S
1 reviews | Active since Mar 2018
24 Feb 2025, 15:23
Poorest and pathetic service
I don't even think they deserve one star.
I have a standard bamk account, was told by the staff of standard bank claremont that my account is active but was in arrears, I was told if I paid the account the account will be active again and I can withdraw.
So I did so as per rhe instructions of the consultant.
I went to the bank to get a new card after being activated I wanted to draw out the funds. Only to find out my account has been put on hold since 2023 and never even knew!!! Now I'm given the run around. I need to access to the funds put into my account ASAP or I will be taking this further
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
24 Feb 2025, 15:26Good day Wardah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2025, 15:26
Official
Good day Wardah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Feb 2025, 17:55Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2025, 17:55
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
WS
Wardah S's updateReviewer Update
28 Feb 2025, 11:06Being treated as a priority but no one has c9ntavted me
WS
Wardah S's update28 Feb 2025, 11:06
Reviewer Update
Being treated as a priority but no one has c9ntavted me
WS
Wardah S's updateReviewer Update
28 Feb 2025, 11:06Only once someone phoned me. Sent the affidavit and still nothing again
WS
Wardah S's update28 Feb 2025, 11:06
Reviewer Update
Only once someone phoned me. Sent the affidavit and still nothing again
Standard Bank's replyOfficial
28 Feb 2025, 12:39Good day Wardah,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Feb 2025, 12:39
Official
Good day Wardah,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
WS
Wardah S's updateReviewer Update
12 Mar 2025, 11:35When is this matter going to be resolved ?
Standard bank cannot close this matter as per email if nothing has been resolved. An account that was put on hold In 2023 and not resolved yet is pathetic. I was told to do an affidavit so the hold can be lifted and still nothing. I was contacted in Feb to say this will be resolved. It is now a month later and still nothing. Communication and feedback is terrible
Standard bank cannot close this matter as per email if nothing has been resolved. An account that was put on hold In 2023 and not resolved yet is pathetic. I was told to do an affidavit so the hold can be lifted and still nothing. I was contacted in Feb to say this will be resolved. It is now a month later and still nothing. Communication and feedback is terrible
WS
Wardah S's update12 Mar 2025, 11:35
Reviewer Update
When is this matter going to be resolved ?
Standard bank cannot close this matter as per email if nothing has been resolved. An account that was put on hold In 2023 and not resolved yet is pathetic. I was told to do an affidavit so the hold can be lifted and still nothing. I was contacted in Feb to say this will be resolved. It is now a month later and still nothing. Communication and feedback is terrible
Standard bank cannot close this matter as per email if nothing has been resolved. An account that was put on hold In 2023 and not resolved yet is pathetic. I was told to do an affidavit so the hold can be lifted and still nothing. I was contacted in Feb to say this will be resolved. It is now a month later and still nothing. Communication and feedback is terrible
Standard Bank's replyOfficial
13 Mar 2025, 09:58Dear Wardah
We will be following with our team.
We will be in touch with feedback
Kindest regards
Standard Bank Hello Peter Team
***
We will be following with our team.
We will be in touch with feedback
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2025, 09:58
Official
Dear Wardah
We will be following with our team.
We will be in touch with feedback
Kindest regards
Standard Bank Hello Peter Team
***
We will be following with our team.
We will be in touch with feedback
Kindest regards
Standard Bank Hello Peter Team
***