Poor Widow can't get money due Standard bank's incompentency.

<p>In December 2013 I've opened up an Estate late account after my father's passing. From the beginning I had problems, but that has been sorted. Up and till now. The past 2 months I have been receiving messages that I must come and Fica the account, I've gone to the Centurion branch (where I opened up the account) on numberous occasions after getting messages and i keep on Fica'ing the account. About two/three weeks ago I was informed that the estate account was incorrectly opened and it now has to be rectified. (THAT AFTER ALMOST FOUR YEARS). This week I went again as I received another message - I was informed they are busy rectifying the account and I don't need to worry about it. I need to pay money over to my mom as her debit orders are going down for medical aid and short term insurance. Now the account is frozen and no money can be transferred. This matter needs to be rectified within the next 48 hours otherwise I will lay a complaint at the Bank Ombudsman.</p>