Poor utility poor

I have been struggling since Monday to get any sort of help from standard bank regarding a transaction that was made to my FNB account from a standard bank account, the money has not yet reflected and I have the transaction Ref number but none seem to what to help me… the keep putting me through to someone witch doesn’t exist because no one answers for 2 hours!!!!! Thats how long I have been on hold!!!! It is unacceptable!!! So it seems to me that Standard bank is Assisting **********!!!! Because this transaction seems ********** but no one has the urgency to help!!!!