Poor, unprofessional and no ethics from Standard Bank ***** department

Hello people

I think I just need to inform you guys who are current clients from Standard Bank my lovely ***** experience and still waiting for Standard Bank to get back to me.

I received yesterday a message that said I have reached my limit (which I know it can not be cause I haven't used that credit card). I went on online banking and saw that theres R0.00 available. In my transaction list there shows over 40 transactions that went of my account from the 9th of March 2018 up until the 14th of March, until my entire credit card is empty.

I phoned Standard Bank and opened up a ***** case, which Im still waiting for the case number. Its already 24 hours later and still for no response from Standard Bank.

There were over R50 000 ****** from my credit card and Standard Bank is not taking this seriously. Im very disappointed in the manner how they handle this kind of situation.

From the 40+ transactions that went off my account (with the same description), Standard Bank could not picked up unusual activity that is going on. I have more accounts with other banks and any unusual activity that is happening they will phone me immediately to authorise it.

I told them that I want this sorted and want to close all my accounts with Standard Bank. I have a home loan as well which I'm currently busy to move to my other bank.

This is highly unprofessional and there are no ethics from Standard Bank to sort this out. I don't know how I can trust Standard Bank with even R5.00

I hope that people will see and read this and be aware that if there is ***** on your Standard Bank account, they will not assist you in a period of 24 hours.

Good luck to the current clients of Standard Bank

Thanks

Johan Joubert