Poor turnaround time on loan application

I app**** online for a personal loan last week. Received a call from a consultant and application approved. I was told to email the required documents and that a copy of the contract would be sent to me. I still have not received said email or feedback regarding status of my application. I thought online applications would be quicker as promised. This has inconvenienced me as I am just waiting for what I don't even know.