Poor to no service

I opened a new account last Saturday and had to collect my new card today, waited since 09:21am and was only assisted at 12:17pm. They only have 3 consultants of which only 2 at a time are doing anything, the other walking around and then another lady walking around scanning customers, which I don’t see why as the customers that she is scanning is not getting a chance to enter Standerd bank. Why can on of the 3 security guards not scan the clients, I don’t think this process is very hightech??? This is the worst service that I ever had