Poor Sytems!

Tried to access my 9 year old Business account this morning, couldn't so phoned call center. They told me the reason for the blocked account was FICA. Took the FICA documents to Northgate @ 12.00 on 14/5/2015 (ref Mike in Enquiries register). Saw Makhiwa Mlambo a business banker. He confirmed that 7 sms advising of the FICA requirements had been sent to ***, a number that I have not had for the past 8 years. Ironically for the past couple of years Std Bank has been sending me sms daily to my current cell phone everytime I go online. A totally different number to the one that they chose for the FICA notifications. Why did Std Bank not use the correct cellphone number? Why did they not send email notification? Why did they not put a pop up message on the website so that when you sign in you get notified of the FICA requirement. Due to the lengthy system process that Makhiwa had to do, I eventually left the branch at 13.55 Thus it took 1 hour and 55 minutes to FICA. While I was there, three other business owners were also fighting with exactly the same problem. Please use multiple channels to communicate with your customers in the future!