Poor systems in place - and *********** means of dealing with issues...

Called today to simply inquire about getting a quote on fixed interest rates - but apparently "twice failed my security questions-check". When I asked them which question I apparently got wrong - they couldn't tell me. They did however confirm that they also didn't even have my correct email address on record - and this is after I've brought this same matter under their attention NUMEROUS times in the past and each time they keep on saying "sorry but it is now "correctly updated on our system"?! The only remedy provided - either wait for 24h and then "try again" (noting that if I already "failed twice" today - odds are that I'll surely fail again tomorrow seeing that the information on their system is clearly wrong!) - or drive to my nearest branch and "rectify it there" - noting that my nearest branch is about a 30min/R150 drive away and I usually have to wait so long in the que there that I will have to put in at lest half a day's leave... so no Standard Bank - I'm not doing that... I'll try once more tomorrow and if I "fail again" - I will get in my car and drive to my nearest branch yes - but not to "rectify things" - but rather to go and cancel all of my Standard Bank accounts and move to another bank where logic is put first... Standard Bank - moving backwards!