Poor Systems and Untrained Staff

Phone the help desk this afternoon to make enquiries on how do I register for LoungeKey. The lady couldn’t assist and directed me to digital section , I received a call from Sibissu who couldn’t assist and transferred me to card division waited for 17 minutes and was cut off . When I called FNB was assisted immediately, the help desk staff were amazing . Suggest Standard Bank gets some help from their competitors ie FNB . With FNB you are asked to approve your online app with Standard Bank you are asked security questions which in most times are not revelant and causes irritation with clients . Suggest Standard Bank get up with better systems and move with the times .