Poor systems and service

My Credit card got de*****ed, few transactions went through without my knowledge. I logged a call on the 17th November and promise was made that it will be resolved in 6 working days, today it's not resolved. I followed upon the 26 Nov that's when Mmathapelo told me that my query was accidentally closed, she called other department and reopen the query this time around I was told it will now take 72 hrs ls on top of 6 days that lapsed. This is the second time same kind of ***** happened to my card, and I can't get explanation why standard Bank is exposing us like this, their system are weak and service I am currently recieving is so bad. There is no urgency at all