Poor system

I'm really disappointed by the system you guys are using it took me not evens 10min to open up an account back then, today I came in to the Parow Sanlam Center branch I have been queuing befor the branch evens open it took the lady more than 2hours just to get authorization to close the account she was running around in the branch went to supervisor to team leader to manager and still nothing after two hours she finally managed to get it cloce just when I was about to walk out of the branch then I had to sit by the tellers to get my cents for a hole hour and 15min I mean really team standard bank I've lost more than 3 hours of Labour just to close a account please get a new system just think about it all the time you've cause the consultant to run up and down where she could've assist more clients more cash. Just get a system upgrade or get rid of you it team.