Poor support - Online Data Bundle Purchases

<p>After puchasing data via my Standard Bank Online banking service, I realised my acount was debited without recieving my data.</p> <p> </p> <p>I called the standard bank support centre (***).</p> <p>I prrovided my verification details and relayed my problem.</p> <p> </p> <p>I was told to call back in 24hrs if the transaction was not reversed.</p> <p> </p> <p>24hrs later, I called back.</p> <p> </p> <p>After waiting for a consultant, I then relayed the whole issue again. I had to hold again whilst the consultant reviewed her system records.</p> <p>I was then told that the transaction was approved and I must contact authorisation department.</p> <p> </p> <p>I ended the call, and contacted Standard Bank Authorisations department. </p> <p>Relayed the issue all over again. </p> <p>The consultant responds by stating that, her department does not deal with the matter and transfers me to another department (ISO).</p> <p> </p> <p>At this deprtment, the consultant than stats that he only deals with Prepaid Electricity and says I need to be contact General Banking (***), which was my initial call.</p> <p> </p> <p>STANDARD BANK, have you review your system. It seems to be a circle leading to nowhere.</p> <p>If you sell a product, please have the decency to assist your client / customer when their is an issue.</p> <p> </p> <p>I am very annoyed and dissappointed. I will take this R260 knock to my finance, but I will be changing to a Bank that actually cares about their clients.</p> <p> </p> <p>PS. Please stop selling data bundles if you cannot provide support on any problems relatin the sale.</p> <p> </p> <p>Asish.</p>