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WS
Werner S

1 reviews | Active since Jul 2018

24 Aug 2018, 15:10

Poor support and delayed progress payment.

Submitted final progress payment more than a week ago (15th August via Email). Bank have not yet payed out. Have called numerous times, each agent tells me they would help by either getting back to me or tell the progress payment department to contact me. No one has contacted me so far or helped me. I am paying almost 2% more while my loan is a building loan and I think they are looking for reasons to keep it there to make more money.

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Replies (5)
Standard Bank
Standard Bank's reply24 Aug 2018, 15:23
Official

Dear Werner Swart

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

WS
Werner S's update24 Aug 2018, 15:38
Reviewer Update
Dear Standard Bank, I have tried to called again today asking for a direct line to the progress payment department, sadly they said that they don't take calls, I also asked for someone that could help me and they said no one can. Your support is pathetic. Please note that I do not appreciate you generic response. Please tell those pathetic people in your progress payment department to call me.
Standard Bank
Standard Bank's reply27 Aug 2018, 10:33
Official

Dear Werner Swart

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that I am attending to your matter.

Kind regards

Prudence Mnguni

Complaint Resolution Centre

***

Best regards,

WS
Werner S's update29 Aug 2018, 11:25
Reviewer Update
I have not received any emails. This issue still hasn't been resolved,
WS
Werner S's update29 Aug 2018, 15:28
Reviewer Update
You can send any emails to *** I think this system show my old facebook email which is *** that doesn't work. I am still waiting for this to be resolved. I am fedup with this bank and your pathetic service delivery