FZ
Faith Z
1 reviews | Active since May 2017
10 Aug 2021, 12:46
Poor ,substandard ,devaluing services
I am a customer of standard bank,today visiting the branch in savannah mall polokwane.have been on the queue for more than 3 hours.the bank inside has less than 10 people.No one came out to address us as the customers as to why is the service slow.
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Replies (2)FZ
Faith Z's updateReviewer Update
10 Aug 2021, 13:50I am a prestige client and I don't have a banker. I tried complaining to the prestige helpline I get no assistance what exactly am I paying for as I do not get value for my money?
FZ
Faith Z's update10 Aug 2021, 13:50
Reviewer Update
I am a prestige client and I don't have a banker. I tried complaining to the prestige helpline I get no assistance what exactly am I paying for as I do not get value for my money?
Standard Bank's replyOfficial
13 Aug 2021, 01:09Hello Faith Zwane
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Best regards,
Standard Bank's reply13 Aug 2021, 01:09
Official
Hello Faith Zwane
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Best regards,