POOR STANDARDS &BAD SERVICE

am writing to express my disappointment with the service I received at Standard Bank, particularly during my first month as a customer. My initial issue arose when my salary was credited to my account, but I was unable to access it due to an inactive card. Despite spending three hours at the Mall of the North branch, the consultant failed to resolve the issue promptly. Instead, she attempted to sell me funeral policies and rewards programs that would benefit her, rather than addressing my concerns. The issue was eventually resolved after I was referred to the call center and subsequently met with a supervisor. However, due to the unpleasant experience, I cancelled the policies that were added without my consent. Furthermore, I recently encountered another issue when a SpeedPoint charged my account multiple times for a single transaction. Despite visiting the Mall of the North branch on April 9th, I was referred to the call center again, and the issue remains unresolved. Given the persistent failure to resolve issues at the branch level, I regret joining Standard Bank and suggest that the branch's operational approach needs improvement.