Poor standards

What a huge disappointment from a bank that promises a excellent customer service experience. The only thing that I need is an instant money statement for a particular number, the service is terrible and I have been repeating myself for days now to 5 different people. The call centre agents are even worse, they were not helpful at all, they promise, but they don't deliver, Thabo Mahlangu was the worst, especially when I was told that it was not Thabo Mahlangu that I spoke to meaning the agent use someone else's name and his name is Mohale. Since they work from home you can hear them chewing on the phone, they placed me on very long holds, the have no interest in the customer they just want to carry on with thier own thing. Poor service indeed.