WR
Wouter R
1 reviews | Active since Sept 2018
20 May 2025, 17:02
Poor Standard Bank South Africa customer care service
I did some international payments on Friday the 16th May 2025. A mistake on the otp happened and the otp were blocked. I called the bank to rectify and they start sending me from pillar to post. Everytime i holding the line for a long time. Sat 17th May i went into the branch where they do forex but they cant help me. I send emails and received a ticket Reference Number PPB***-Blocked OTP. Today is the 20th May 2025 and i still cannot do any international payments. Again calling the number provided but no help again sending from pillar to post. This is poor customer care drom Standard Bank. Please assist
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Standard Bank's replyOfficial
20 May 2025, 17:10Good day Wouter,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2025, 17:10
Official
Good day Wouter,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***