Poor Standard Bank Service

Standard Bank , your service is deteriorating rapidly. I have a complaint where my personnel account has been debited for R15000 on the 2 October and paid towards my bond account which has been done on many occasions . My personnel account reflects the bond payment , but the payment is not in the bond account. I have emailed proof of payment to the Tracing Of lost payments and the Collection department and am still awaiting a human response. I now have Standard Banks Debt collecting department harassing me for the payment . I have forwarded proof of payments which Standard Bank can clearly see from there side , but still not joy.. Standard Bank are charging me interest on this over due payment . I WONDER IF THEY WILL REVERSE THE INTEREST. Pull your socks up Standard Bank, The people are getting feed up with bad service