Poor Standard Bank Service

Terrible customer service encountered from Standard bank personal loan department. On 11 December i made loan application online, of which i was pre-approved for a certain amount, i selected an option for a consultant to call me back to finalise the application. But to my suprise, no one called until i called them on 13 December, and i was told to wait for 48 hours. I waited until i called again on 19 December, of which i was told to email my documents to ***, which i did, but still today i have not been contacted to finalise my application. I was told by call centre agent that i will be contacted 48 hours again after receiving my documents. What i do not understand is that they advertise on the media that your personal loan application can be approved within a day - with no documents required. Which is very misleading, considering that my application was not attended to because of the documents outstanding. What is even worse, no one calls you to tell you that you need to send such documents or even give you the email address to use. The only thing they do is to keep sending sms stating "they have been failing to get hold of me , i must reply by pressing 1 for them to call again". How do you "fail" to contact someone without even trying to contact them? Even that sms is misleading. I wonder if this application will ever be finalised. Even their facebook page does not assist. I had logged complain there as well, but to no avail.