Poor Standard Bank Service

On Friday 18 September just after 9am I emailed a Consultant at Standard Bank advising that the address reflecting on my daughters Bank Statement was incorrect. By 12pm on Friday I had received no reply to my email, I decided to pop into the Bank. After speaking to another consultant, and listening to a loooong explanation about how it was an IT problem, she advised that the problem would be recitifed in 16 hours. It is now Wednesday 23 September, and after querying as to which year I would receive an amended statement, I am told that hopefully it will be done by the 28 September. If my Maths are correct, the time frame is not 16 hours but 10 days = 240 hours. I have been a client since 1981 but it is time to move to a more proactive Bank who takes their clients seriously.