Poor standard bank MyMo account assistance

Hi standard bank Team This is My 3rd contact and no assistance...

On the 10th July 2019 I was at the standard bank branch in Cape town CBD trying again to apply for the Mymo account . The very friendly consultant assisted me kindly and he advised me that the following card could only be app**** on the mobile app . He has checked with my ID and its confirmed that i have a profile open at standard bank therefore it didn't allow me to apply for the card on the app.

The 1st day i was at the standard Eersteriver branch trying to open the account the consultant couldn't assisted me and he created a profile for me as there is no records of me on they're system as thats not the process to open the account therefore its not allowing me to apply for the Mymo account as this is branch error and not customer can the following query be forwarded to Branch manager of Eersteriver as advised by the consultant from cape town. Contact me on the following ***