MM
Mandisa M
1 reviews | Active since Dec 2018
06 Nov 2024, 06:11
Poor Standard Bank Digital Fulfillment Service
I am not a happy client at this moment. I have reached out the Digital Fulfillment Center and they don’t return emails.
I have app**** for a revolving loan on the 1st Nov and no feedback. Team behind Helpdesk also followed up and the status is still in progress,meaning they failed to meet the 3 working days SLA.
It’s been a good week,with no response or status update. I don’t even know if there’s anything outstanding thant is hindering the fulfillment of my application ! I reached out on X and still no joy
I just want to know how can I move forth or can I take my business elsewhere? I really don’t mind
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Nov 2024, 06:46Dear Mandisa,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply06 Nov 2024, 06:46
Official
Dear Mandisa,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mandisa M's updateReviewer Update
06 Nov 2024, 08:18When can I expect feedback or to be contacted?
MM
Mandisa M's update06 Nov 2024, 08:18
Reviewer Update
When can I expect feedback or to be contacted?
Standard Bank's replyOfficial
06 Nov 2024, 11:27Dear Mandisa,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply06 Nov 2024, 11:27
Official
Dear Mandisa,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***