Poor Standard Bank

I increased my Revolving Credit Facility limit in March 2021. With the increase, my interest rate was also increased by 2.5%. I app**** for a interest rate concession. Marilyn Padayachee (Sales), pursued my request with credit department and assured me that after official limit increase, interest rate would be adjusted retrospectively. This never happened. I have spoken to her multiple times and lately and have recently left messages for her or her supervisor (WIlliam Matsime) to return my call. Nobody returns my call. I cannot even email persons directly.

Truely poor service from Standard Bank