POOR *********** STAFF AND UNPROFESSIONAL

28 Sept 25 I went to Phumlani Mall branch to reset my pin. As a private banker I was advised only the bank does that hence my visit to the branch. To my surprise there were less than 10 clients in the bank, and all tellers were just sited I was welcome by a lady with no name tag asking how they may assist it was exactly 12h04pm. She called another teller Lindokuhle to take my details for assistance and then was instructed to sit by the couch. I was very relaxed as I could see it was not too busy the lady the information desk had few copies of ID which she captured on the system. Two people came to join the Que and then we waited unfortunately 2 counters were open with tellers not attending us in the que. Another teller came and asked the only teller working she needs to open an account and 5min later a gentleman came and went to the tell at our watch. I said to the guy: 'sir we are in the Que; he pointed the lady who brought and said he said he must go straight to the teller. meanwhile as we sitting now, we are 5 in the queue with one open counter, where other tellers were not working. The third teller was approached by a customer, and she took a chocolate out her bag and told the teller She brought her a chocolate, and she was attended. We are sitting in the Que unattended another lady came with the teller who instructed her to help her person. We sat there by the Que then Lindokuhle came to me and said pointing the tablet she carried, asked my details and told me pointing another guy from another Que that I must wait for that guy to be assisted then they can help me. I asked her what that meant and another teller seeing I was irritated, Ntombikayise as her name tag was visible called me and assisted me to reset the pin then the other lady teller came, and they spoke and pointing at the screen which I believe they were reading and discussing my profile. I became upset because why would they point and discuss my profile if Ntombikayise knows what she was doing in resetting my pin. Does Standard bank not have confidentiality policy, what about POPI act especially with my private banking account. To my amazement the process was not even 30min, but I was in the bank more than 45 min with fewer clients in front of me. The fact that Ntombikayise did not ensure privacy on my profile and never told me why her colleague pointed on my profile on the screen without my concerned I realize for the time in the branch incompetence, poor service and disrespect is the order of the day with chocolates and their people prioritised is it necessary we have such a branch with big notice We honor to Serve? This branch operates exactly like a stokvel.