Poor srvice from Standard Bank Card Division

I am writing this on behalf of my business, which have a corporate credit and garage card with Standard Bank. Firstly , my garage card is expiring at the end of the month. In August they send me a message, on which I rep**** that my card must be delivered to my branch. I went this morning to my branch, to collect the card, just to found that the card is lying with a courier company, DSV. My branch had to e-mail, Standard Bank card division, with all the details, because card division did not had my details, according to the lady at card division. Now I am waiting for somebody from either the bank or the courier to phone me, regarding when I can have my card. Secondly, I am trying to raise the credit amount on my garage card because the price of fuel has gone up. I was notified by STandard Bank that my cards are not link to a business manager and they cannot help me. I find this hard to believe. Link me then to a business manager.