POOR SLOW ADMIN SERVICE

Don't understand why I must tell Standard Banks staff how to do there basic admin work if your bond is settled and paid and closed - all paperwork should be released including policies why must I chase you to do your work and sit on the phone for hours been asked stupid question just to get this all in writing and email should be confirmed in an email - not an SMS - should be a standard admin procedure Useless waste of my time and frustration