poor show online banking

i have always been impressed with standard bank and the internet banking is easy to use, till i tried to increase my rcp limit it was approved and i signed acceptance, two weeks later it still says it is being processed, i recieved an sms saying a consultant will call then i got one asking if i wanted a call back, i have tried calling the customer care but apparently they cant help as it was online and there is no online number to call come on man i am waiting for the elusive call from the equaly elusive consultant