PG
Priya G
1 reviews | Active since May 2015
03 Dec 2020, 11:52
Poor sevice delivery from mobile department
The worst bank is Standard Bank. They mislead you into taking a cellphone contract and once you receive it if you open the device thinking its what you signed up for.... You are charged R500 as if its your fault for opening the device box... No calls made as sim was not activated..... U still got to pay... As if it is a rented phone... I was promised to be contacted as i disagreed on this as its not my fault.... NO RESPONSE OVER A WEEK.... Bare in mind my credit card was debited of over R7000....
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Dec 2020, 04:46Dear Priya
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply04 Dec 2020, 04:46
Official
Dear Priya
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
18 Dec 2020, 09:02Hello Priya
Thank you for allowing us the opportunity to look into your matter.
As per your previous review, we confirm that the matter was dealt and responded to.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
As per your previous review, we confirm that the matter was dealt and responded to.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Dec 2020, 09:02
Official
Hello Priya
Thank you for allowing us the opportunity to look into your matter.
As per your previous review, we confirm that the matter was dealt and responded to.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
As per your previous review, we confirm that the matter was dealt and responded to.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***