SN
Sibongile N
1 reviews | Active since Oct 2017
11 Jun 2019, 16:27
Poor Sevice
I am a new standard bank cardholder. I just don't have words for the bank anymore, worse service received, from call center to branch. I have been up and down to the branch just to activate a simple internet banking service because II experienced such a slow service at the branch, guess what, I've been there twice in one day, it was not sorted. Called the contact center...even worse, you hold forever for just 1query. I regret taking this bank to my services. I wanted to move banks, but NO WAYS!
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Replies (2)
Standard Bank's replyOfficial
12 Jun 2019, 03:11Hello Sibongile Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Best regards,
Standard Bank's reply12 Jun 2019, 03:11
Official
Hello Sibongile Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Best regards,
SN
Sibongile N's updateReviewer Update
12 Jun 2019, 16:03 With reference to my complain, until now, no one has called to advise what’s happening with y complain. I decided to walk again to the branch…guess what! The email address was indeed not linked! All is done any only when I log on again….another problem! Limit on R0, I go back to the branch they tell me there’s an error that doesn’t allow then to put on a limit! I was referred back to the call center because I opened the card with them! I call the call center, wait as always for assistance, all done then Sibusiso asks me to hold as there is an error, wait on the line again forever, he comes back, he can’t assist will need to refer to IT! *** I cannot believe how poor Standard bank service is! Not getting any better! Issue after Issue. Thank God I don’t have a transactional account with you guys, I would be frustrated! I’m out of words really! No sense of emergency really!
SN
Sibongile N's update12 Jun 2019, 16:03
Reviewer Update
With reference to my complain, until now, no one has called to advise what’s happening with y complain. I decided to walk again to the branch…guess what! The email address was indeed not linked! All is done any only when I log on again….another problem! Limit on R0, I go back to the branch they tell me there’s an error that doesn’t allow then to put on a limit! I was referred back to the call center because I opened the card with them! I call the call center, wait as always for assistance, all done then Sibusiso asks me to hold as there is an error, wait on the line again forever, he comes back, he can’t assist will need to refer to IT! *** I cannot believe how poor Standard bank service is! Not getting any better! Issue after Issue. Thank God I don’t have a transactional account with you guys, I would be frustrated! I’m out of words really! No sense of emergency really!