POOR SEVICE

been getting unauthorized debit orders without even a reference number.have had to do two reversals with the bank. even had to be charged to get details of the so called company. named Mzansi...only was it just the begining of my troubles and both the bank and the company request a reference i dont even have. i asked that the bank cancells this debit order of which they bluntly refused and rather are making it my problem. i ask for the last time. can this R109 Debit order from Mzansi be stopped cos i did not approve it. I have spoken to Jaenette who referred me to Kagiso the manager and were both as uselss