Poor Service;Standard Bank SA.

On 27 July 2023, I was the victim of an Internet ****.I have lost a vast amount of money after being convinced to be trained in forex Trading. The particular Website looked extremely professional and the ****mers I dealt with were also very professional. I deposited the money into their bank account for the "promised training and they (****mers) do the forex trading on my behalf. However, the next day when I visited the specific site I discovered with shock that they(****mers) had closed everything and removed everything from the internet. I used the website URL which was deleted and no longer exists, the email addresses were also false and non-existent as well as all telephone numbers. I realized that I was ****med and lost all my money. I phoned Standard Bank SA on 2023/09/03, with which I have been a client for about 25+ years and reported the internet **** and *****. A case no;*** was opened. I opened a case with the SA police for internet *****. On 2023/09/13 I forwarded the relevant statement via email.to the "Transactional ***** section at the specific email address "Transactional********" as I was instructed to do. On 2023/09/26 I made an enquiry at the Transactional ***** Section via email regarding the progress of the specific complaint. This has now been about two weeks since I sent them them the documents. I had absolutely no contact, correspondence, email or a single phone call from any employee from the ***** Section at Standard Bank. This is extremely unprofessional that the specific consultant has made no contact with me in any way regarding the case, I had previous dealings with Standard Bank regarding basically similar cases and it was always the same. It seems once you as a client report a case you will never ever hear again from Standard Bank or one of their consultants regarding the progress of one's case or the outcome. It appears that reporting a ***** case to the ***** Section is just for the eye blind, that one will never hear from Standard Bank regarding one's case how big or small again. It further appears that Standard Bank has absolutely no sympathy with their clients in losing their money and that cases reported by the public are just treated as just"another one", that the minimum effort is made in solving these ***** cases or tracing the relevant *****sters or recover the client's money. On 2023/09/26 I queried my complaint at the ***** section at two different consultants, in a matter of minutes both emails were returned"Message Blocked, your message to Transactional***** has been blocked". I am not sure what this type of message means, why it was sent or what the reason is why the message was sent. One would not expect such messages from any public institution and at least Standard Bank. I am extremely disappointed in the way I am treated by Standard Bank regarding the progress of my complaint. This type of unprofessional conduct by Standard Bank employees will lead to clients leaving the Bank for any other bank where the service is more professional, more sympathetic and more thorough.