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Pierre M

1 reviews | Active since Dec 2010

08 Jan 2026, 10:40

Poor services - lack of communication

Wish there were (- *'s) for rating! I had a ***** on my account in October which I reported. On 5/11/2025 I received an outcomes letter at 03:24pm for which I was expected to accept or decline by COB of the same date giving me very little time to understand the contents of the letter. 6/11/25 - I objected by way of responding for which I instead received a mail and I quote " Please assist, I unfortunately dont know how to respond" I then received a call from a guy; the name I reflect in my mails, I received better clarity and had agreed to think about it and he will revert.. To date no call back and I have tried on several occasions to no avail. I have been mailing from 15/11 - 30/12/2025 and all I receive are out of office messages and nothing further other than my matter has been closed. This I find appalling considering I am with STD bank for over 40 years! Very disturbing services and just okay not to fulfill what you mention in your letter! ***** division needs to get their acc together and communicate!

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Replies (3)
Standard Bank
Standard Bank's reply08 Jan 2026, 10:43
Official
Dear Trevor,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
***


PM
Pierre M's update08 Jan 2026, 10:47
Reviewer Update
You cannot be committed as once again another standard message, the very same as your responses to mails. My patients is running out! October 2025 till to date, has just been these promises of responses so I am yet to believe I will receive a mail.
PM
Pierre M's update08 Jan 2026, 17:37
Reviewer Update
From 10:47 and I receive a response now? This proves the lack of communication and a dont care for its customers. It has been since October already! What needs attention? I would say your staffing with the lack of responding to mails! I am really annoyed as I have been a client for over 40 yrs; check my records. From current acc, bond, credit cards, insurances, hospital plans, legal assist, business and I can go on and on. I am annoyed and very frustrated!