1 reviews | Active since Jun 2021
Poor services
I have a credit card with standard bank since last year, and havent skip any monthly payment until last month 05/2021 when i changed to capitec bank because of their high charges. Today standard bank called me regarding my credit card payment and when i ask the person helping me why i never have money on the card even after making a paynent then they told me about transactions i dont know about and i asked to be helped on reversing my money and blocking those transactions. The consultant refused to help me and said i should go to the branch. I printed my statement abd went to the branch,when i got there it waas 11am i sat there until 13:00pm without getting help.the lady that was working with Enquiries was very slow and chating when helping whites.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***