POOR SERVICES EVER

FOR THE PAST 5 MONTHS I HAVE BEEN CALLING THE CALL CENTER ASKING TO BE REFUND MY MONEY AS I WAS DE*****ED (ACCOUNT NO ********** 701) .EVERTIME I CALL THE CENTRE I GET DIFFERENT RESPONDS FROM THE AGENTS .I HAVE ASK TO SPEAK TO THE TEAM LEADER/MANAGER THE RESPOND I GET THEY WIIL CALL ME BACK(NEVER HAPPENED) OR THEIR ARE BUSY ON THE OTHER LINE .WHAT WORSE THEY ALWAY TELL ME THAT WHO EVER WAS ASSISTING ME THE FIRST TIME LOG MY CASE INCORRECT AND AGENT HELPING THAT TIME PROMISE ME THAT HE/SHE IS DOING IT CORRECT AND THAT THEY WILL CREDIT MY ACCOUNT AFTER 24-48 HOUR.....HOW LONG SHOULD I WANT TO BE REFUND