Poor services and wrongful info

On Thursday I want to draw money at a ATM at the branch of Standard bank Viljoenskroon. The ATM took my card and I had to stop the card. In the branch they gave me a temporary card and I asked the guy if my internet banking will be fine. The answer was YES.<br> <br> On Saturday my wife and I want to use internet banking. With a shock there were no beneficiaries, no limit, nothing. I phone Customer service 5 times and no one could or want to help me. I spent more than a half an hour on the phone with nothing except a phone bill to show. The customer service and prestige line only gave me a reference number and said I have to go to the branch.